JACoW is a publisher in Geneva, Switzerland that publishes the proceedings of accelerator conferences held around the world by an international collaboration of editors.
TY - CONF AU - Cuní, G. AU - Matilla, O. AU - Nicolàs, J. AU - Pont, M. ED - Schaa, Volker RW ED - Götz, Andy ED - Venter, Johan ED - White, Karen ED - Robichon, Marie ED - Rowland, Vivienne TI - A Successful Emergency Response Plan: Lessons in the Controls Section of the ALBA Synchrotron J2 - Proc. of ICALEPCS2023, Cape Town, South Africa, 09-13 October 2023 CY - Cape Town, South Africa T2 - International Conference on Accelerator and Large Experimental Physics Control Systems T3 - 19 LA - english AB - These are challenging times for research institutes in the field of software engineering. Our designs are becoming increasingly complex, and a software engineer needs years of experience to become productive. On the other hand, the software job market is very dynamic, and a computer engineer receives tens of offers from private companies with attractive salaries every year. Occasionally, the perfect storm can occur, and in a short period of time, several key people in a group with years of experience leave. The situation is even more critical when the institute is plunged into a high growth rate with several new instruments under way. Naturally, engaged teams will resist reducing operational service quality, but, on the other hand, the new installations milestones dates will approach quickly. This article outlines the decision-making process and the measures taken to cope with this situation in the ALBA Synchroton’s Controls Section. The plan included reorganizing teamwork, but more importantly, redefining the relationship with our clients and prioritization processes. As a result, the team was restructured and new roles were created. In addition, effective coordination was vital, and new communication channels were established to ensure smooth workflows. The emergency peak period is over in our case, but we have learned a lot of lessons and implemented many changes that will stay with us. They have made us more efficient and more resilient in case of future emergencies. PB - JACoW Publishing CP - Geneva, Switzerland SP - 316 EP - 320 KW - controls KW - operation KW - software KW - MMI KW - synchrotron DA - 2024/02 PY - 2024 SN - 2226-0358 SN - 978-3-95450-238-7 DO - doi:10.18429/JACoW-ICALEPCS2023-TU2AO03 UR - https://jacow.org/icalepcs2023/papers/tu2ao03.pdf ER -